Can't get smartvalue fallback to work in Edit Issue automation node
<TLDR;> Trying to use fallback smartvalue feature to populate a custom field option on Edit Issue like this.
{{customfield value|Static Value}} {{issue.customfield_13867.value|IT Cellular}}. that doesn't work
<Full Details>
I have an issuetype of IT Request. We have several Request types that share that issue type. On the screens for that issue type we have a custom field (customfield_13867) called "IT Support Tier" which have about a dozen options, let's pick two: IT Cellular and ITSD Gatekeepers.
I've added this field as hidden and empty on the the different Request Types. This allows us to show the field when an Agent creates a ticket inside Jira via the [Create] button.
In an automation triggered on Issue Created I set the IT Support Tier field using Edit Object based on a mix of fields like Request Type, Priority, Category, etc. That's working great.
I received a request from the team that they want to be able to override the automation rule setting of the tier. If they choose "IT Cellular", they don't want the Edit Issue node to set it to "ITSD Gatekeepers" like it currently does.
Oh, and I'm at my 64 nodes in this automation, so that's why I'm not looking to split each If into double the nodes and attempting to use "Fallback" functionality.
Here's what I tried an the results:
1. I created a variable called {{UserSelectedITSupportTier}} and populated it with {{issue.customfield_13867.value}}
2. In the if/else condition for the scenario I'm looking for, I have an Edit Issue node I was setting it to "ITSD Gatekeepers". But to override that with user selected value in the customfield I was trying to use the "fallback" or "default" functionality of smartvalues. {{UserSelectedITSupportTier|ITSD Gatekeepers}}. I'm using action log to view the values.
3. If IT Support Tier field is populated, it is returned selected ("IT Cellular") but if it's empty it the fallback isn't working and nothing is returned. This is true used in an Action Log and Edit Issue node.
4. I also attempted to use {{#if(no(issue.customfield_13867.value.isEmpty))}}{{UserSelectedITSupportTier}}ITSD Gatekeepers{{/}} and that also doesn't work.
I'm needing to lean on someones experience for help on this one. I'm hoping it's simply a syntax issue.