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Can't find Notifications Helper

Dmytro Danylov March 19, 2024

Notifications Helper is supposed to be under System/Admin Helper/

But it's not there. I only see Permissions Helper. Tried a few alternative ways, and still can't find it anywhere. What could be the reason?

2 answers

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Perisic Nikola
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March 20, 2024

I see, I don't have this option as well and I know why. Recently, Atlassian posted an article with the changes of personal Jira settings, and they have made some changes. Apperantely, this change was not being mentioned.

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Perisic Nikola
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March 20, 2024
Dmytro Danylov March 20, 2024

Hi Nikola,

Thanks for your answer.

Yes, I am org and site admin and I do have permissions to browse users.

Screenshot 2024-03-20 at 12.27.42.png

Perisic Nikola
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March 20, 2024

Can you post a screenshot of your menu?

Dmytro Danylov March 20, 2024

Sure. This is the one you meant?

Screenshot 2024-03-20 at 14.13.38.png

Dmytro Danylov March 20, 2024

Thank you. I wonder how to ask Atlassian team about it?

Perisic Nikola
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March 20, 2024

You can raise a support ticket for them here: https://support.atlassian.com/contact/#/

Perisic Nikola
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March 20, 2024

@Dmytro Danylov Found it. Try using the dot on your keyboard, on the home page of Atlassian. Notification helper should appear there.

Dmytro Danylov March 20, 2024

Hi @Perisic Nikola ,

I checked the menu you suggest and it does mention Notifications Schemes, but no Notifications Helper.

Screenshot 2024-03-20 at 16.38.36.png

Perisic Nikola
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March 20, 2024

This is indeed strange.

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