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Can't enable widget even permissions are set

Even after following portal access and customer permission configuration guide to enable widget, it is not able to be enabled

1 answer

1 accepted

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Answer accepted
Dave Mathijs Community Leader Aug 11, 2022

Hi @Myagmarjargal Shagdar welcome to the Atlassian Community!

  • Are you a project administrator?
  • Have you set up an open portal?
  • Have you copied and used the generated code on your web page(s)?
  • Does the request type have a required field? Then make it optional.

Hi, Dave

Thank you for the quick response.

  • Are you a project administrator? - yes I am
  • Have you set up an open portal? - yes I set up
  • Have you copied and used the generated code on your web page(s)? - yes I did
  • Does the request type have a required field? Then make it optional. - just made it optional. However limitation still exists
Dave Mathijs Community Leader Aug 11, 2022

Is there any kind of error or screenshot you can share?

Dave Mathijs Community Leader Aug 11, 2022

This means that your portal isn't open, see the link above for instructions.

Thank you Dave,

I just realised that i did not fully configure portal access.

Now widget is working just as I expected.

Like Dave Mathijs likes this
Dave Mathijs Community Leader Aug 11, 2022

Great to see that you got it solved. Thanks for accepting my answer if it helped you.

Like Myagmarjargal Shagdar likes this

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