Can't enable widget even permissions are set

[Myagmarjargal Shagdar]

Even after following portal access and customer permission configuration guide to enable widget, it is not able to be enabled

[Dave Mathijs · Accepted solution]

Hi @Myagmarjargal Shagdar welcome to the Atlassian Community!

• Are you a project administrator?
• Have you set up an open portal?
• Have you copied and used the generated code on your web page(s)?
• Does the request type have a required field? Then make it optional.

[Myagmarjargal Shagdar]

Hi, Dave

Thank you for the quick response.

• Are you a project administrator? - yes I am
• Have you set up an open portal? - yes I set up
• Have you copied and used the generated code on your web page(s)? - yes I did
• Does the request type have a required field? Then make it optional. - just made it optional. However limitation still exists

[Dave Mathijs]

Is there any kind of error or screenshot you can share?

[Myagmarjargal Shagdar]

Sure there is.

[Dave Mathijs]

This means that your portal isn't open, see the link above for instructions.

[Myagmarjargal Shagdar]

Thank you Dave,

I just realised that i did not fully configure portal access.

Now widget is working just as I expected.

[Dave Mathijs]

Great to see that you got it solved. Thanks for accepting my answer if it helped you.