Can't delete a customer

[Sara]

Hello, we have created a customer in a service project from the API to test it, with an test gmail email, but we can't remove it. It appears in the list of customers inside the project but not in the list of users so I can't delete it. Can someone help me? We want to use this email to do more test and also to clean up the project.

Thanks in advance.

[Alexandra Coman · Accepted solution]

Hi @Sara , 

Have you looked into this article https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/ ?

Do you still have issues after following the article's steps?

Best regards,
Alexandra

[Sara]

yes! Thank you! finally I was able to do it!

[Rick Westbrock]

I have been manually deleting customer records in the UI like that but only because there is no API to delete customers. This makes my automated tests not so automated as I have to log into the UI to delete newly created customers after the test runs.