Can't configure an agent channel on Teams

[mcattarossi]

Hi all,

when i try connect a JSM project service to Teams, i have a problem configuring the agent channel on Teams channel.

Previously the channel had set the same JSM Project Service, but on project setting I disconnected Teams (in Project settings > Chat), then i uninstalled the Assist app on Teams.

Now I want to link the project service to Teams channel again, so i set the "Add to Teams" option in project settings, and JSM tells me to complete the configuration on Teams. So i add the Assist app to my Teams channel, and when the bot asks me which type of channel I want to set (agent channel or request channel), if I select an agent channel the bot tells me:

"It looks like all your service projects already have private agent channels. Remove Assist from one of those channels or connect a new service project from Jira Service Management to use Ticket - Sviluppo > General as an agent channel."

In conclusion i can't set the agent channel on teams, and i can't reset project chat settings.
I also tryed to link the project to another channel, but unsuccessfully.

How can help me?

[mcattarossi · Accepted solution]

I solved by myself.

The problem was that my JSM user has lost "Administrator" permission on the project service, so I go to Project settings > People, then I add the user group to the user i use to configure the agent channel on Teams.

Bye