Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Can't change help center banner image

Kelly Tucker
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 14, 2023

Good afternoon,

I'm trying to modify our help center to match our new corporate branding that's just been implemented. I want to add a banner image that is in line with the branding but every image I try to upload gives me this error message.

Can anyone provide any help on how to get around this, or tell me if it's purely a Jira server issue that's beyond my control?

Thanks!

ErrorMessage.png

1 answer

1 accepted

0 votes
Answer accepted
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 14, 2023

@Kelly Tucker 

Have you tried a different browser or clearing your cache?

Kelly Tucker
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 14, 2023

Thanks Brant! Don't know why I didn't think to try a different browser, but that worked :D

Like Brant Schroeder likes this
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 15, 2023

@Kelly Tucker is probably just a cache issue on the other browser and clearing it should fix the issue.  Can you accept the answer to help others.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events