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Can't change help center banner image

Kelly Tucker
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 14, 2023

Good afternoon,

I'm trying to modify our help center to match our new corporate branding that's just been implemented. I want to add a banner image that is in line with the branding but every image I try to upload gives me this error message.

Can anyone provide any help on how to get around this, or tell me if it's purely a Jira server issue that's beyond my control?

Thanks!

ErrorMessage.png

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 14, 2023

@Kelly Tucker 

Have you tried a different browser or clearing your cache?

Kelly Tucker
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 14, 2023

Thanks Brant! Don't know why I didn't think to try a different browser, but that worked :D

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 15, 2023

@Kelly Tucker is probably just a cache issue on the other browser and clearing it should fix the issue.  Can you accept the answer to help others.

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