Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can someone outside a project fill in a form?

Deleted user Jun 06, 2021

I would like to use the form in my business project to let people internally and externally request bookings for training or demos by creating a ticket. When I send the form to someone other than a Jira user on our Company-wise Atlassian account, it sends a request to add them to the project. Can I change the permissions so that people outside can fill it out?

2 answers

1 accepted

0 votes
Answer accepted

Hello @[deleted],

Thank you for reaching out to Atlassian Community!

The Forms on a Jira Work Management project are available only for users with a Jira license and permission on the project. With this said, if you type an email address of someone that is not a user, they will be invited to the project.

For more information, please check the documentation below:

Who can see my project’s forms?

Forms are meant to be used within your organization, so people without access to Jira won’t be able to view them or submit anything.

For a user to be able to view and submit a form, they must have access to your Jira Work Management project and have the create issue permission in your project. Learn more about managing project permissions.

Kind regards,

Deleted user Jun 08, 2021

Thanks so much! Was there any plans to have short forms that can be filled out by end users without having to bring them into project?

Hi Ashley,

I’m afraid not. For tickets to be created in the project, the user must have a Jira license and be added to the project. 

The only product that allows people outside of the organization or users of other products to create tickets is Jira Service Management. JSM has a customer portal where customers and users can access and create tickets:

Deleted user Jun 09, 2021

No worries, Thank you!

Like Angélica Luz likes this
0 votes

Please verify my goolge account

Please verify my account

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events