Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can someone help me understand Request Templates and Context Fields

When i am creating a Request Type Template Jira offers a set - but seemingly random set of the available custom fields.  

When i add new fields it adds some of them to context fields in already created Request Templates.  Which i have to then go into every Template and remove (PITA).

Is there any way to have better control over this?

 

1 answer

This is the set of fields I would want as "context" on all tickets. Unless one or more is included in the request fields.

Jira Screenshot 1 Context.jpg

 

This is a selection of recently created fields that it helpfully added to the context section of EVERY request template/type already in existence.

 

Jira Screenshot 2 Context.jpg

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

664 views 9 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you