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Can some will help me out which is it possible to implement Jira Automation email notification as SS

Hi,

Can some will help me out which is it possible to implement Jira Automation email notification as mentioned in below SS.

2.PNG

In above SS Incident Category=earlier it is L1 now it is L2

Assigned to Group = earlier it was Service Desk now it is Supreme Team

Status=earlier it was Initial Analysis now it is In Progress (Supreme Team)

This email notification is generated Via Normal Jira notification but i want to know is this possible in Jira Automation ?

 

Please help me out on the same.

Thanks,

 

1 answer

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 27, 2023

@Sreenadh -

Yes, there is an action - Send Email for automation for Jira rule setup.  You will have to create the rule based on triggering event definition/conditions configuration, where you can set up the custom email notification.

Here is the reference for Automation for Jira - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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