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Can some will help me out which is it possible to implement Jira Automation email notification as mentioned in below SS.
In above SS Incident Category=earlier it is L1 now it is L2
Assigned to Group = earlier it was Service Desk now it is Supreme Team
Status=earlier it was Initial Analysis now it is In Progress (Supreme Team)
This email notification is generated Via Normal Jira notification but i want to know is this possible in Jira Automation ?
Please help me out on the same.
Yes, there is an action - Send Email for automation for Jira rule setup. You will have to create the rule based on triggering event definition/conditions configuration, where you can set up the custom email notification.
Here is the reference for Automation for Jira - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
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