When you approve an issue, the status changes from a status 'Waiting for approval' to 'Approved'. You could add a post function to that 'Approve' transition that sends an e-mail to the person who is the Manager. If the Manager is the end user's manager and is a variable, then you need a custom field Manage (user picker) that can be used to send the e-mail notification to.
Actually I am new to this Jira Service management could please help me out with the steps to configure the approval notification to the Manager how it is going to trigger.
1. Can you help me out with the steps to configure Email Notifications and how the email is going to trigger to the Approval user.
Thanks,
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