Can some one will help me out how to create Notifications in JSM

[Sreenadh]

Hi,

Can some one will help me out how to create Notifications in JSM.

I have created the Notifications in workflow but it is not working as expected.

Thanks,

[Rilwan Ahmed · Accepted solution]

Hi @Sreenadh ,

For any JSM project, You can configure notifications to Agents through project settings --> Notifications

For customers, you can configure notification in project settings --> Customer notification

More details mentioned in https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/

[Joseph Chung Yin]

@Sreenadh -

For JSM, there are already preset (out of the box) notification scheme setup for both Agents and Customers.  Are you trying to create custom notifications process?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Fabio Racobaldo _Herzum_]

Hi @Sreenadh ,

are you trying to setup notification for customers or agents? Btw, here an useful how-to guide https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/

Hope this helps,

Fabio

[Sreenadh]

Hi,

Hi,

I want to know how to configure the Email notifications