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Can "Project Settings > Chat" be setup for more than one project?

Riaan Schutte
Riaan Schutte May 26, 2022

I have the triage channel working for one service desk project but seems I cannot set this up for another service desk project in another slack channel...

Is there documentation stating it can only be integrated for one service desk per slack account?

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Jimmy Seddon
Jimmy Seddon
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Aug 02, 2022

Hi @Riaan Schutte,

I came here looking for the exact same answer.  Mainly because the documentation says it should be possible: https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/

"Each service project can have one triage channel. Agents can work on requests from start to finish without ever leaving Slack."

@Molly Bronstein any chance you or someone else form Atlassian might be able to clarify this situation?

Thanks!

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Riaan Schutte
Riaan Schutte Dec 06, 2022

Thanks, Doesn't look promising with no answers to this...

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