Can "Project Settings > Chat" be setup for more than one project?

Riaan Schutte May 26, 2022

I have the triage channel working for one service desk project but seems I cannot set this up for another service desk project in another slack channel...

Is there documentation stating it can only be integrated for one service desk per slack account?

1 answer

0 votes
Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 2, 2022

Hi @Riaan Schutte,

I came here looking for the exact same answer.  Mainly because the documentation says it should be possible: https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/

"Each service project can have one triage channel. Agents can work on requests from start to finish without ever leaving Slack."

@Molly Bronstein any chance you or someone else form Atlassian might be able to clarify this situation?

Thanks!

Riaan Schutte December 6, 2022

Thanks, Doesn't look promising with no answers to this...

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events