Can not clone issue

[Teke Máté]

Hi!

We have a Serivce Desk Project, and we would like to clone an issue to another Business Project, when a user creates a ticket using the portal. We select the 'SuccessFactors' in the portal, and it should create a cloned ticket (Task) in the Success Factors Support project, but we get an error. We have already set up the same thing for other projects, so I do not really what the issue is.

ERROR:

Can not create issue in project/issue type 10032/10057

Error linking issues

: At least one of 'id' or 'key' is required to identify an issue.

The projects uses the exact same workflow as the other projects. 

[Clara Belin-Brosseau]

Hello @Teke Máté

If you're seeking for an easier way to clone issues from one project to another, you can try our app Elements Copy & Sync that allows you to clone and sync issues with all their content (summary, description, custom fields, comments, attachments, etc.) and their child issues.

You can check our guide here.

You can try the app for free during 30 days (and it stays free under 10 users).

 Kind regards,

Clara

[Teke Máté]

Hello!

We are already using Elements Copy & Sync, and it works just fine. Thank you for the recommendation.

Best wishes,

Máté

[Clara Belin-Brosseau]

I'm glad you like it :) 

[Nadhila Savira]

Hi Teke,

My name is Nadhila and I'm from the JSM team.

As Vijay had mentioned here, please add some screenshots, including the Audit log of the failed execution, and the Rule Details.

Please keep in mind to cross out any possible personal information from the screenshot, as this is a public space.

[Vijay Dadi]

@Teke Máté ,

If you are doing it via automation, please add screenshot for better understanding please.