Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Can not clone issue

Teke Máté
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 14, 2024

Hi!

We have a Serivce Desk Project, and we would like to clone an issue to another Business Project, when a user creates a ticket using the portal. We select the 'SuccessFactors' in the portal, and it should create a cloned ticket (Task) in the Success Factors Support project, but we get an error. We have already set up the same thing for other projects, so I do not really what the issue is.

 

ERROR:

Can not create issue in project/issue type 10032/10057

Error linking issues
: At least one of 'id' or 'key' is required to identify an issue.

 

The projects uses the exact same workflow as the other projects. 

2 answers

0 votes
Nadhila Savira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 16, 2024

Hi Teke,

My name is Nadhila and I'm from the JSM team.

As Vijay had mentioned here, please add some screenshots, including the Audit log of the failed execution, and the Rule Details.

Please keep in mind to cross out any possible personal information from the screenshot, as this is a public space.

0 votes
Vijay Dadi
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 15, 2024

@Teke Máté ,

If you are doing it via automation, please add screenshot for better understanding please.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events