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Can not clone issue

Teke Máté
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May 14, 2024


We have a Serivce Desk Project, and we would like to clone an issue to another Business Project, when a user creates a ticket using the portal. We select the 'SuccessFactors' in the portal, and it should create a cloned ticket (Task) in the Success Factors Support project, but we get an error. We have already set up the same thing for other projects, so I do not really what the issue is.



Can not create issue in project/issue type 10032/10057

Error linking issues
: At least one of 'id' or 'key' is required to identify an issue.


The projects uses the exact same workflow as the other projects. 

2 answers

0 votes
Nadhila Savira
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May 16, 2024

Hi Teke,

My name is Nadhila and I'm from the JSM team.

As Vijay had mentioned here, please add some screenshots, including the Audit log of the failed execution, and the Rule Details.

Please keep in mind to cross out any possible personal information from the screenshot, as this is a public space.

0 votes
Vijay Dadi
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May 15, 2024

@Teke Máté ,

If you are doing it via automation, please add screenshot for better understanding please.

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