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If a customer tries to submit a ticket on the portal, as they input the "Summary" field, they automatically get those related articles from the linked confluence space defined as the knowledge-base.
Is there a way to add those same articles to the confirmation/notification email that is sent to the customer once the ticket is created, either in the portal or by email?
I know that I can customise the notification emails by going to "Project Settings > Customer Notifications" and under "Notifications", edit the one for "Request created". I see a number of possible variables I can use (Recipient name, Issue summary, etc), but nothing related to those knowledge-base articles.