Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can i customise the available fields in the outlook plug-in?

I have installed the 'Jira cloud for outlook (official)' plug-in.

Is it possible to choose which fields are visible in this plug-in view?

Thanks

1 answer

1 accepted

1 vote
Answer accepted

Hi @Phil Jones 

Welcome to the Community!

If you are talking about the "Create issue" view, we do not support all fields but most of them should be there. Required fields without the default value are shown on the initial screen and the rest of the fields can be found under the "Show more" button.

For the "View issues" screen, unfortunately, there's no way to customize fields there yet. What fields would you like to see on the "View issues" screen?

Many thanks for the reply. Yes I'm talking about the view issues screen.

Currently our users are raising tickets via email, and then we update a few standard and custom fields. It would be awesome if we could do that directly from outlook

@Phil Jones I have created this public ticket. Feel free to watch it for updates and vote.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

801 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you