We using Jira Service Managment in our agency. When a client create a new ticket, this person become the reporter of the ticket. So only this reporter can see the ticket and comment it (except also the Users, but i dont count them).
But we often need to allows to others clients to comment the same ticket, but he/she can't see the ticket. (all our Clients are in our Organisation on Jira)
It might be possible to allows other client to comment it ?
Thank you in advance for your help,
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