Hi Team,
Scenario : When issue is created using Email channel
Can automated mails be sent to copied mail ids while creating incident, when those incidents are created by support team using mailbox.
Details :
After mailbox configuration is done in JSM
Email channel is added/Default email account is added
When support team creates incident by writing a mail to that particular email id (in To)
So whichever mail ids are there in CC, Can we write an automation so as to allow notifications to be sent to mail ids in CC?
All users in CC'd are added as Participants to the ticket and every participant will receive notifications about the issue.
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