Can an automation rule in Jira Service Management create a task in Jira Work Management?

[James Nelson]

I had a request from one of our teams who is using Service Management to interact with customer requests and uses Jira Work Management as a Task Management board.  They wanted to know if they can automatically have a ticket come in to their JSM board that creates a Task and sub-tasks in the JWM board.

It looks like rules don't work across Jira products, but I wanted to make sure before I told her they'll need to do it manually (or at least, a manually triggered rule to create the task templates).

[Mikael Sandberg · Accepted solution]

Yes, that is possible to do, and automations can span across the different flavors of Jira. I have an automation for onboarding/off-boarding tasks in our HR project that generates issues in a JWM project for one of our teams.

[James Nelson]

I am not sure how I missed that.  

<triggers>

Then: Create Issue:

Change "Project" to JWM Project

Set "Issue Type" to "Task"|"Subtask"

Thanks.