You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hello,
My company is looking into Jira Service Management and we are not sure if it'd be better to cloud host or self host. We would like to be able to connect to our Confluence instance which is self hosted and is only internally accessible.
Cloud hosting Jira Service Management would simplify accessing the system for our users, but is not a requirement.
Thanks,
Alex
Hey @alex.cormier
Welcome to Atlassain community .
Yes we can achieve this via application links option that's available in cloud JSM.
Given the fact that your confluence is private, that is not available on the internet. We may have to allow connection via firewall and whitelist the cloud URL.
But yes we can integrate cloud JSM with on premise confluence.
Regards,
Vishwas
Forgot to add one more point, since confluence is self hosted an important thing is we can't use confluence as a knowledge base for jsm.
Please check out the link i have mentioned, it says about supported and unsupported features of integration.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Vishwas Just want to confirm your above statement. If using JSM Cloud and Confluence Data Center, we are unable to utilize our instance of Confluence Data Center as a Knowledge Management source for JSM Cloud?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.