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Can a cloud hosted Jira Service Management instance integration with Data Center hosted Confluence?

Hello,

My company is looking into Jira Service Management and we are not sure if it'd be better to cloud host or self host. We would like to be able to connect to our Confluence instance which is self hosted and is only internally accessible.

Cloud hosting Jira Service Management would simplify accessing the system for our users, but is not a requirement. 

Thanks,

Alex

1 answer

2 votes
Vishwas Rising Star Jan 07, 2022

Hey @alex.cormier 

Welcome to Atlassain community .

 Yes we can achieve this via application links option that's available in cloud JSM.

Kb on same https://confluence.atlassian.com/enterprise/integrate-jira-cloud-with-confluence-server-1101925695.html

Given the fact that your confluence is private, that is not available on the internet. We may have to allow connection via firewall and whitelist the cloud URL.

 But yes we can integrate cloud JSM with on premise confluence.

 

Regards,

Vishwas

Vishwas Rising Star Jan 07, 2022

Forgot to add one more point, since confluence is self hosted an important thing is we can't use confluence as a knowledge base for jsm.

Please check out the link i have mentioned, it says about supported and unsupported features of integration.

@Vishwas Just want to confirm your above statement.  If using JSM Cloud and Confluence Data Center, we are unable to utilize our instance of Confluence Data Center as a Knowledge Management source for JSM Cloud?

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