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Can a canned responses in the Comment field be assigned to user group?
Hi all,
I know admin and service desk agents can create their own individual canned responses. But is it possible to create a canned responses and assign/share it to members of user group?
Thanks,
1 answer
1 accepted
Hi @Zaldy Parian ,
Yes, it is possible if you are an admin:
https://support.atlassian.com/jira-service-management-cloud/docs/create-a-canned-response/
"Admins can also create up to 100 shared canned responses for a service project."
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