Can a canned responses in the Comment field be assigned to user group?

[Zaldy Parian]

Hi all,

I know admin and service desk agents can create their own individual canned responses. But is it possible to create a canned responses and assign/share it to members of user group?

Thanks,

[Bert van Dijk _TMC_nl_ · Accepted solution]

Hi @Zaldy Parian ,

Yes, it is possible if you are an admin:

https://support.atlassian.com/jira-service-management-cloud/docs/create-a-canned-response/

"Admins can also create up to 100 shared canned responses for a service project."

[Zaldy Parian]

Wonderful. Thanks for the help, @Bert van Dijk _TMC_nl_