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Can Jira raise a Freshdesk Ticket?

Brian Langford
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November 10, 2023

Hi, I use Freshdesk. We have the Atlassian JIRA app installed on Freshdesk, this allows me to create a new issue on JIRA or link to an existing issue on JIRA.

My question is - Is there an equivalent for JIRA that would allow me to create a new Freshdesk Ticket or link to an existing Freshdesk ticket?

Thanks in Advance


2 answers

1 vote
Marc Koppelaar - Devoteam
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November 10, 2023

Hi @Brian Langford 

Welcome to the community.

I think this support article would help you how to install Freshdesk equivalent on the Jira side.

See article here: 

0 votes
Joseph Chung Yin
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November 10, 2023

@Brian Langford -

Welcome to the community.  Since FreshDesk is a third party application, I would recommend you to contact the vendor for technical assistance on the integration setup/configuration against their app with Jira.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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