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Can Jira Product discovery make a ticket in JSM?

Erin Van Note Moore October 1, 2024

Can JPD be used to create tickets in JSM? My client wants the function of an SLA to track work once it is handed off  from JPD.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 1, 2024

Hi Erin,

Sure, you can do that. But why would you create one in JSM and not Jira Software? 

Erin Van Note Moore October 1, 2024

the client wants the sla function to track how long an item has been in a a status and pull reports on this. 
Their work items goes through about 6 handoffs in departments that input on the work and requires 3 approvals in their process.

 

 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 1, 2024

Yikes!

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