You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have a question about logging into the customer portal of Jira Service Management.
Does anyone know whether portal-only customers (i.e. those without an Atlassian account) will still be able to login via username + password AFTER I enable SAML SSO (see docs here).
Essentially we have both internal and external accounts that need to access the portal and we want to use SAML SSO for internal accounts but still use username + password for externals.
Thanks in advance for your help!
Thanks @Stephen Wright _Elabor8_. I ended up raising a ticket with Atlassian Support and got the following response:
Yes, it is possible for Portal-only customers to have both SSO and Username+Password enabled.
Hopefully that helps anyone else who has the same question!
This is a new setting, so you might not find everyone has tried this yet. I'd envisage though a mix will be acceptable.
It does offer these settings though when you modify your customer authentication settings:
^ I'd use (2) and test with a test portal-only customer account, and see what happens!