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Can I use SAML SSO alongside username + password for login to customer portal?


Hi all,

I have a question about logging into the customer portal of Jira Service Management.

Does anyone know whether portal-only customers (i.e. those without an Atlassian account) will still be able to login via username + password AFTER I enable SAML SSO (see docs here).

Essentially we have both internal and external accounts that need to access the portal and we want to use SAML SSO for internal accounts but still use username + password for externals.

Thanks in advance for your help!

2 answers

1 accepted

1 vote
Answer accepted

Thanks @Stephen Wright _Elabor8_. I ended up raising a ticket with Atlassian Support and got the following response:

Yes, it is possible for Portal-only customers to have both SSO and Username+Password enabled.

Hopefully that helps anyone else who has the same question!

0 votes
Stephen Wright _Elabor8_
Community Leader
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Oct 07, 2023

Hi @David Seeber 

This is a new setting, so you might not find everyone has tried this yet. I'd envisage though a mix will be acceptable.

It does offer these settings though when you modify your customer authentication settings:

  1. Disable SSO
  2. Test SSO
  3. Enable SSO

^ I'd use (2) and test with a test portal-only customer account, and see what happens!


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