Can I use SAML SSO alongside username + password for login to customer portal?

David Seeber October 5, 2023

Hi all,

I have a question about logging into the customer portal of Jira Service Management.

Does anyone know whether portal-only customers (i.e. those without an Atlassian account) will still be able to login via username + password AFTER I enable SAML SSO (see docs here).

Essentially we have both internal and external accounts that need to access the portal and we want to use SAML SSO for internal accounts but still use username + password for externals.

Thanks in advance for your help!

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David Seeber October 9, 2023

Thanks @Ste Wright. I ended up raising a ticket with Atlassian Support and got the following response:

Yes, it is possible for Portal-only customers to have both SSO and Username+Password enabled.

Hopefully that helps anyone else who has the same question!

MJCorcoran
Contributor
June 28, 2024

This is helpful but how do you set it up?

Ste Wright
Community Leader
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June 29, 2024

Hi @MJCorcoran 

You can setup Customer SSO here - https://support.atlassian.com/jira-service-management-cloud/docs/configure-settings-to-authenticate-your-customers/

I envisage it's possible to set up SSO for a selection of customers, rather than all/none.

Ste

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Ste Wright
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 7, 2023

Hi @David Seeber 

This is a new setting, so you might not find everyone has tried this yet. I'd envisage though a mix will be acceptable.

It does offer these settings though when you modify your customer authentication settings:

  1. Disable SSO
  2. Test SSO
  3. Enable SSO

^ I'd use (2) and test with a test portal-only customer account, and see what happens!

Ste

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