Can I update the included fields in team/internal notification emails?

[Brooke Hulteen]

The default notification email for ticket updates does not include some helpful fields from our cases (like the reporter's company name). Is there anywhere I can customize what fields are included in these built-in, internal notifications?

[Trudy Claspill · Accepted solution]

Hello @Brooke Hulteen 

Welcome to the Atlassian community.

Based on the answer from @Stephen Wright _Elabor8_  on this post I don't think it is possible to customize the internal mail notifications for Jira Cloud.

[Paul Wiggers]

Unfortunately, it is not possible to modify the default notifications. One way to get around this is to create automations to replace the internal notifications. That way, you can customize them as much as you want. It does require some more work.

What kind of information would you like to add to the default notifications? 

[Brooke Hulteen]

Thanks both! I know how to replace with automations, just was hoping to avoid it.