Can I only make Resolution Code/ Attribute editable & Entire ticket non editable

[Prerana Bhatt Koulmane Sathyanarayana]

Hello team, 

We have the Resolution Attributes like done, won't do etc. that will appear once the ticket is moved to the Resolved status. 

I want to make sure sure all the fields like description etc are uneditable once the ticket is in resolved status. I tried using jira.issue.editable = False which would stop me from editing/changing the resolution attribute as well. 

Can I make all the fields unditable & only keep the resoloved Status & it's attributes as Editable ?

Thanks in Advance 

[David Friedrich · Accepted solution]

Hi @Prerana Bhatt Koulmane Sathyanarayana ,

I'm afraid that is not possible without apps (ie Scriptrunner Behaviours) or some workflow adjustments which are possibly exaggerated:

You could add a transition which refers to itself in the resolved status. It does not change the status, but offers the Resolve screen that you also have in the current transition to Resolved. This means that the solution field can be edited in the transition, but no changes can be made in the Resolved status. You can call the transition to itself “Change Resolution”, for example.

[Prerana Bhatt Koulmane Sathyanarayana]

Thank you David, this has been my observation as well. Thanks for confirming. 

How do I create a Loop? like from Resolution to Resolution like you have shown above?

[David Friedrich]

Simply edit the workflow and create a transition from status "Resolved" to status "Resolved". Give this transition the same screen containing the resolution field as your original transition to status resolved already in place.

[Prerana Bhatt Koulmane Sathyanarayana]

Thanks David, Appreciate your answer & insight.