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Can I make my Knowledge Base public without having users sign into Jira (similar to Intercom)

urirahimi I'm New Here Apr 30, 2021


I'm looking to migrate from intercom to Atlassian for the Knowledge Base help pages for my beta application. I currently have a few dozen articles made inside my knowledge base (see screenshot). However, I am not able to figure out how to make these articles customer facing. There is a public URL but it REQUIRES the user to create an Atlassian account to be able to view our Knowledge Base. Is there any way around this? I have looked at the relevant settings options but I have not been able to figure this out.


On a similar note: can I make my help desk public in the same manner? Where bug reports and feature requests link to the Help Desk on Atlsassian for my business?


Thank you!Screen Shot 2021-04-30 at 7.23.45 PM.png

1 answer

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Brant Schroeder Community Leader Apr 30, 2021

@urirahimi Welcome to the Atlassian Community.

You can make a space public that would allow anonymous users access.  The only issue you might be facing is this feature is not allowed on the Free plan.  

If you are on a paid plan then you can make it public and here are the instructions to do so.

urirahimi I'm New Here May 01, 2021

Hi Brant,


We are on a paid plan for Jira but I'm not sure that is giving us the permission necessary to create anonymous knowledge base access. Is there a specific upgrade that you recommend. I looked at your article, and I think I navigated to the appropriate place (see screenshot) notice that there is no row entry for anonymous. If I opt into the standard plan will this get me where I need to be? Screen Shot 2021-05-01 at 12.30.31 PM.pngScreen Shot 2021-05-01 at 12.30.21 PM.png

Brant Schroeder Community Leader May 01, 2021

Has your administrator enabled public links?  If this is enabled then you will not be able to do anonymous access.

Brant Schroeder Community Leader May 01, 2021

@urirahimi Sorry I re-read your answer above.  Are you on a paid plan for Confluence?  You need to be on a paid plan for Confluence to set up anonymous (public) access.

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