I want to make changes to the portal field name and description for the request form that is customer facing. I already know how to make the change, but the changes only occur for the project the modifications were made on. How do I make the changes to the portal field names and descriptions for those portal fields so that all projects receive the same changes? All projects are associated with the same custom fields, screens, screen schemes, notification schemes, etc.
I agreed 100% with what @Mikael Sandberg has stated. Request Type Form setup is project specific while other configurations (i.e. Fields, Screens, WF configuration schemes can be shared by multiple projects) where one can make a change to those shared configurations in one place and will be reflected to all the projects.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team