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Can I hide a Project's Portal from Customers?

I have two projects in our Jira Service Desk (Cloud) instance.  One is a Demo Desk where we are familiarising ourselves with JSD as well as our internal Service Desk, where we are accepting requests from customers.

Is there a way I can hide the access to the Demo Desk customer portal but still keep it active for our service desk agents?  While we are still new to JSD, we would like to use the Demo Desk as a dev type environment.

1 answer

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Answer accepted
Fahad Siddiqui Community Leader Sep 30, 2020

@Mark Smith 

Change the permission scheme, and this will delete the project visibility from the portal, and the ability to raise tickets via the portal.

  • go to permissions schemes, find the project you want to edit and click permissions.
  • You should then see a permission called "Browse Projects" click remove, this will give you the option to remove "Service Desk Customer - Portal Access".
  • Refresh your portal.

Thanks @Fahad Siddiqui

I have now found the setting you mentioned.

Like Fahad Siddiqui likes this

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DEPLOYMENT TYPE
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PRODUCT PLAN
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