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I have two projects in our Jira Service Desk (Cloud) instance. One is a Demo Desk where we are familiarising ourselves with JSD as well as our internal Service Desk, where we are accepting requests from customers.
Is there a way I can hide the access to the Demo Desk customer portal but still keep it active for our service desk agents? While we are still new to JSD, we would like to use the Demo Desk as a dev type environment.
Change the permission scheme, and this will delete the project visibility from the portal, and the ability to raise tickets via the portal.
Same here. The project is still visible on the portal page after deleting Service Desk Customer - Portal Access" from the Create or Edit permission :-(
Anyone have other suggestions?