Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,553,478
Community Members
 
Community Events
184
Community Groups

Can I get a email in case I get a new ticket or a ticket is edited?

Tickets in Jira Service Management

2 answers

1 accepted

3 votes
Answer accepted
Paul Wiggers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 23, 2023

Hello @Jeremy 

Yes you can. You can configure those under the notification scheme that is attached to the service desk project. Go to Cog Wheel > Issues > Notification Schemes.

You can also change your personal notification settings via profile picture > Personal Settings

Screenshot 2023-03-23 at 14.42.06.png

 

Just as a general comment. I have seen several of your questions that are missing some detailed information. If you would like to receive fitting answers and expect people to spend their free time, helping you, please spend a bit more time in formulating your questions. Thanks in advance!

1 vote
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 23, 2023

Hi @Jeremy ,

as agent, you can get that notification using Issue Created/Issue Update in your project notification scheme if you are in one of the rule defined (assignee, watchers and so on or specific user). Keep in mind taht Notification scheme could be shared with more than one project.

For more information please take a look here https://confluence.atlassian.com/servicedeskcloud/creating-a-notification-scheme-1097176031.html

Hope this helps,

Fabio

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events