You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Hello - I would like for anyone on the web to be able to submit a Jira Service desk request via email, but I do not want anyone to submit a request from the customer portal. Is this possible? Perhaps I just disable the customer invite notification (when adding a customer), so that the customer/user does not know about the portal?
You can use the "Email requested" feature in Jira for your project and hide other request types from the portal.
Then, just configure the e-mail requests, according to the link:
Then, as you have hidden the other request types from your portal, only emails sent to the one you defined will create issues in Jira.
It is still possible for the customer to access the customer portal if there is network connectivity.
Some possible scenarios:
The complete solution will depends on https://jira.atlassian.com/browse/JSDCLOUD-2007