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Can I disable customer portal access while allowing only email submissions to the service

Hello - I would like for anyone on the web to be able to submit a Jira Service desk request via email, but I do not want anyone to submit a request from the customer portal.  Is this possible?  Perhaps I just disable the customer invite notification (when adding a customer), so that the customer/user does not know about the portal?

Thoughts/advice?

 

Thanks

Brendan

2 answers

You can use the "Email requested" feature in Jira for your project and hide other request types from the portal.

Then, just configure the e-mail requests, according to the link:
https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html

https://support.atlassian.com/jira-service-management-cloud/docs/how-do-customers-send-requests-by-email/

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

Then, as you have hidden the other request types from your portal, only emails sent to the one you defined will create issues in Jira.

0 votes

It is still possible for the customer to access the customer portal if there is network connectivity.

Some possible scenarios:

  • Customer tries to guess the link
  • Customer manages access the site via another customer portal/ticket
  • Existing customers who have created ticket previously 

 

The complete solution will depends on https://jira.atlassian.com/browse/JSDCLOUD-2007

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