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Can I disable customer portal access while allowing only email submissions to the service

Hello - I would like for anyone on the web to be able to submit a Jira Service desk request via email, but I do not want anyone to submit a request from the customer portal.  Is this possible?  Perhaps I just disable the customer invite notification (when adding a customer), so that the customer/user does not know about the portal?





2 answers

You can use the "Email requested" feature in Jira for your project and hide other request types from the portal.

Then, just configure the e-mail requests, according to the link:

Then, as you have hidden the other request types from your portal, only emails sent to the one you defined will create issues in Jira.

0 votes

It is still possible for the customer to access the customer portal if there is network connectivity.

Some possible scenarios:

  • Customer tries to guess the link
  • Customer manages access the site via another customer portal/ticket
  • Existing customers who have created ticket previously 


The complete solution will depends on

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