One of the major barriers I find to switching entirely to using JIRA Service Desk is the inability to restrict the different portals to only customers while still allowing emails to go through.
There are use cases for this:
Is there any solution for this at all? I looked at previous questions and did not find exactly this one.
It's a good product but I find this singular issue to be a big problem blocking my company's adoption. When you look at arguably less complete competitors you can find they actually allow for this to work.
@Vincent Briere Welcome to the Atlassian Community
If you set up the portals to only allow customers that are part of those portals to see them then only those customers can send request in via email. You are correct in that they would have to use the email associated with their customer account.
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