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Can I LDAP customer or reporter using free version of Jira Service Desk?

Im using free version of service desk, and i just want to ask if can i LDAP my users from AD users? or only 3 users can only be use using the free mode version? 




Thank you.

1 answer

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Hello @BREN-Inc Ticketing,

Welcome to Atlassian Community!

When it comes to LDAP integration, this option is currently only available for Server and Data Center.

There is a feature suggesting support for LDAP in Cloud as well:

Please, click on vote and watch to receive updates.

On Cloud, you can subscribe to Atlassian access and use SAML SSO. The identity providers currently supported are AD FS, MS Azure AD, Google Cloud, Idaptive, Okta, and OneLogin.

For more information, please check the links below:

Since you are using Jira Service Desk Free, the number of agents is limited to three, so it's important to disable the product access for users to be imported and then you can choose who will receive a license. 

Go to Cog Icon > User management > Product access and disable Jira Service Desk, so new users won't receive the default group.

The options above are not applied to customers. They won't have the option to use SSO to login to the portal unless they have an Atlassian account. 


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