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Can Affected Services display Open Problem Management Tickets?

Stefan Froehlich
Stefan Froehlich Sep 20, 2023

We are about to roll out a new Service Desk where we also introduce Problem Management and Services to Jira Service Management.

I like that it would show changes automatically when an affected service is selected on a ticket, but is there a way we can also show / connect Problem Management Ticket for an Affected Service to it to create visibility for maybe a Known Error right there?

 

Thank you,

Stefan

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