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CSV Import: adding Resolution

Alexandra Astor December 14, 2022

I am importing a CSV of historical requests into our Jira Service Managment Project.  Many of these are already closed. However, they are not showing as resolved because the Jira project requires the user to select a resolution and enter a comment to resolve requests.

I tried to set up a rule to add the resolution of "done" to all final statuses when the request is completed, but it is not working. 

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2 answers

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Marco Brundel
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December 14, 2022

Hi @Alexandra Astor ,

What information does the audit log of the automation rule provide?

And are the issues immediately set to status DONE (etc.) upon import or are the issues later (by the system) set to the relevant status? (See the history in an issue for this).

And is Resolution not filled or are the issues not listed as resolved?

Regards, Marco

Alexandra Astor December 14, 2022

The audit log says 'no actions performed'

The issues are immediately set to done (etc) I believe but there is nothing in the history about it.

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I am not sure what you mean by " is Resolution not filled or are the issues not listed as resolved?"

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John Funk
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December 14, 2022

Hi Alexandra,

What do you mean by "it is not working"? Is it not firing? Is it firing but doesn't update the Resolution field? Do you get an error?

Alexandra Astor December 14, 2022

The audit log says 'no actions performed'

John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 14, 2022

So, did it fire for every item in the CSV that was uploaded? 

And all of them say "no actions performed"?

John Funk
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 14, 2022

Hmm, this suggests that the automation rules might not actually fire when CSV is uploaded. 

https://jira.atlassian.com/browse/MIG-378

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