We require a system in Jira to automate the process of sending satisfaction surveys to reporters via Slack upon ticket resolution. Additionally, we aim to implement escalation metrics, initiating with a single Slack message prompting the reporter to complete the survey upon ticket closure. If the survey remains incomplete after 24 hours and the ticket transitions to a closed state, a follow-up Slack message should be sent, this time looping in the reporter's manager for escalation purposes.
Currently a rule had been built to validate the ticket transition state, filter certain issue types. The question is is there a way by which we can achieve this within Jira workflows?
