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when I go to the url. The page redirects but will not load. in edge or chrome it just has blank screen. I"ve added the url to my trusted site. this didn't help.
Jira Service Management (atlassian.net)
Welcome to the Atlassian Community!
This suggests a network problem on your side, or a firewall or proxy in between you and atlassian.net that's breaking it. I've no problem with either your base URL or the link given.