Bulk deletion of Service Management tickets

[Murat Oz]

We want to do bulk delete on support tickets, we created a filter for the tickets we want to delete. 

We have around 25000 tickets, can you tell me what should be the best way to perform this bulk deletion without affecting anything

[Mark Anderson · Accepted solution]

If you don't go the delete route, i would suggest the following:

1. Assign a label to this bulk operation (including the date) so they can be found again (or checked after the operation)

2. Ensure it doesn't do a notification for all those tickets or temporarily turn off notifications in the Jira instance so internal people are not spammed with emails.

[Murat Oz]

Assign a label to this bulk operation (including the date) so they can be found again (or checked after the operation)

MOZ: after assign a label than will i delete? if i delete what will be the purpose of labelling?

[Mark Anderson]

This is IF you don't go the delete route but want to do a bulk operation that you can find again.

You might be able to export tickets out of jira to a file and reimport them in the future but there will be things missing from it ( i haven't tried it personally so i cant be specific)

[Anandhi Arumugam _Cprime_ · Accepted solution]

Hi @Murat Oz The best way is to Archive these issues and not delete them. But if you are sure about deleting these tickets, then use the filter that you have created, perform bulk operation. Choose Bulk Change -> Delete Issues. You can go through this in batches of 1000. Make sure you have delete permission in this project. Hope this helps.

[Murat Oz]

thanks for the asnwer, what do you mean by archiving?

in the created we filter total numbers of ticket is around 25K and all of them created within 7 days actually. 

If i have to delete them in batches how should i do it? 

[Anandhi Arumugam _Cprime_]

@Murat Oz 

1. Go to your filter, find the 3 dots to the right side of your filter

2. Choose Bulk Change 1000 issues

3. Select all issues and click next

4. Choose Delete issues

5. Disable Send email notifications and confirm

[John Funk]

Hi Murat - There is no rollback per se. You could use an app like Revyz Data Manager for Jira app, do a backup of your data, and then do the deletes. Then you could recover them if you needed to in the short term. 

[Murat Oz]

also as a rollback  is there any recovery after the bulk deletion?