Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Bulk deletion of Service Management tickets

Murat Oz August 6, 2024

We want to do bulk delete on support tickets, we created a filter for the tickets we want to delete. 

We have around 25000 tickets, can you tell me what should be the best way to perform this bulk deletion without affecting anything

4 answers

2 accepted

2 votes
Answer accepted
Mark Anderson
Contributor
August 6, 2024

If you don't go the delete route, i would suggest the following:

1. Assign a label to this bulk operation (including the date) so they can be found again (or checked after the operation)

2. Ensure it doesn't do a notification for all those tickets or temporarily turn off notifications in the Jira instance so internal people are not spammed with emails.

Murat Oz August 6, 2024

Assign a label to this bulk operation (including the date) so they can be found again (or checked after the operation)

MOZ: after assign a label than will i delete? if i delete what will be the purpose of labelling?

Mark Anderson
Contributor
August 7, 2024

This is IF you don't go the delete route but want to do a bulk operation that you can find again.

You might be able to export tickets out of jira to a file and reimport them in the future but there will be things missing from it ( i haven't tried it personally so i cant be specific)

2 votes
Answer accepted
Anandhi Arumugam _Cprime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 6, 2024

Hi @Murat Oz The best way is to Archive these issues and not delete them. But if you are sure about deleting these tickets, then use the filter that you have created, perform bulk operation. Choose Bulk Change -> Delete Issues. You can go through this in batches of 1000. Make sure you have delete permission in this project. Hope this helps.

Murat Oz August 6, 2024

thanks for the asnwer, what do you mean by archiving?

in the created we filter total numbers of ticket is around 25K and all of them created within 7 days actually. 

 

If i have to delete them in batches how should i do it? 

Anandhi Arumugam _Cprime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 6, 2024

@Murat Oz 

1. Go to your filter, find the 3 dots to the right side of your filter

2. Choose Bulk Change 1000 issues

3. Select all issues and click next

4. Choose Delete issues

5. Disable Send email notifications and confirm

Bulk Change.png

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 6, 2024

Hi Murat - There is no rollback per se. You could use an app like Revyz Data Manager for Jira app, do a backup of your data, and then do the deletes. Then you could recover them if you needed to in the short term. 

0 votes
Murat Oz August 6, 2024

also as a rollback  is there any recovery after the bulk deletion? 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events