Bulk change replacing values

[leonan_machado]

I have a behavior that is interfering with our use of the bulk change option.

We have several tasks with different clients, and during the transition to "Resolved," I load a screen with the "Client" field.

The issue occurs because, if I am closing 5 tasks in bulk, each with a different client, when transitioning to "Resolved," it loads the first client I selected in the ticket and updates all the others.

I need the "Client" field during the transition because many analysts forget about it, but this prevents bulk closing since it will load the client from the first ticket I selected and update the others.

Is there a way to work around this issue?

[Florian Bonniec]

Hi @leonan_machado 

Welcome to the community. If it's something you have to do often, did you evaluate the possibility to add a transition without the screen limited to admins only ?

Regards

[leonan_machado]

This mass change is made by the admin area. We really have many tasks that we execute and close all at once in bulk at the end.

[Florian Bonniec]

You cannot apply different value when doing a bulk change. Only way is to have a transition with no screen limited to some group/role to not have it available to everyone.

Regards