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Bulk change replacing values

leonan_machado
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November 28, 2024

 

 

I have a behavior that is interfering with our use of the bulk change option.

We have several tasks with different clients, and during the transition to "Resolved," I load a screen with the "Client" field.

The issue occurs because, if I am closing 5 tasks in bulk, each with a different client, when transitioning to "Resolved," it loads the first client I selected in the ticket and updates all the others.

I need the "Client" field during the transition because many analysts forget about it, but this prevents bulk closing since it will load the client from the first ticket I selected and update the others.

Is there a way to work around this issue?

1 answer

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Florian Bonniec
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November 29, 2024

Hi @leonan_machado 

 

Welcome to the community. If it's something you have to do often, did you evaluate the possibility to add a transition without the screen limited to admins only ?

Regards

leonan_machado
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 29, 2024

This mass change is made by the admin area. We really have many tasks that we execute and close all at once in bulk at the end.

Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 29, 2024

You cannot apply different value when doing a bulk change. Only way is to have a transition with no screen limited to some group/role to not have it available to everyone.

Regards

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