So, we've had a company realignment and I'm trying to bulk update all our pre-existing Users details. According to Atlassian this should be fairly straightforward, but mine just keep creating new users
This is the information I'm going off: Import data from a CSV file | Atlassian Support
My spreadsheet I'm using to import:
My config file I'm using to import:
The available fields I get when I import:
- I have 'Status' in my spreadsheet, this does also not work it puts everything into default status whether I have specified it or not.
- Status is not in my config file, as I wanted to see if it made any difference or not
Any suggestions as to what I'm missing as to why it's not updating users and just creating new ones instead?
Hello @Georgia Beckers
Thank you for reaching out.
Just to confirm, I see you mentioned you are trying to edit "Users" in the body of your question, however, I believe you are talking about "Issues". Did I understand this correctly?
Can you confirm if the destination project (CI) is company or team managed?
You can try the following steps:
Let us know if this information helps.