Hello dear community.
I have a question.
1. I need a ticket to be created automatically at a certain time of day, I have already done that with an automation.
2. Once the ticket has been created, I need to bring information from several groups of devices with their attributes at that time of day from an external database and be able to translate it into a log-type template.
3. If an attribute of a device has a certain value, it can trigger an incident.
I would like to know if there is any addon that allows me to bring external data and place myself in a log with colors and be able to trigger an incident according to the value of an attribute.
I attached an image for better understanding, I am grateful for your response.
I am not so sure about the option to create a trigger. Maybe a dependant field in combination with an automation would be possible, but it depends a lot on the structure of your data.
I hope this helps.
Disclaimer: I am the product manager of said App
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