Board view for JSD

[Gui Ávila]

Hi. How can I view the issues on  my JSD in Board view, instead of list?

Columns should be the status, as in a standard Kanban board.

Thanks,

Gui.

[Carlos Garcia Navarro · Accepted solution]

Hi @Gui Ávila ,

You can create a board (from any project really) where you select the Service Desk project. E.g., here I'm creating a board where I select the issues from my service desk project (Carlos Service Desk (CSD)):

[Gui Ávila]

I did not find that option! Where is it?

[Carlos Garcia Navarro]

I've created this board from the 'boards menu' in a Jira Software project and then copied the link (the URL), and added it to my Jira Service Desk using the 'Add shortcut' in the left panel in the Service Desk panel:

Let me know if I can provide more details. Thanks!

[Gui Ávila]

@Carlos Garcia Navarro , this is my screen: http://prntscr.com/uzgc6m

Where is "Boards menu" ? Thanks.

[Gui Ávila]

I think you are referring to Jira Software. My question is about JSD...

Thanks.

[Carlos Garcia Navarro]

I do have the habit to create boards from Jira Software projects, but this may be a better option:

1) click on the search box and select 'boards' (on the bottom side)

2) Create a new board by clicking on the 'Create board' button

3) Select 'Kanban'

4) Select from project and enter your Service Desk project

5) Create a shortcut in the Jira Service Desk left panel

[Gui Ávila]

@Carlos Garcia Navarro Thanks a lot.

But in this step http://prntscr.com/uzgld0 its asking to choose a Software Project. Why? I don't want the board to live in the software project. I am creating a board for JSD project.

[George Mihailoff]

@Gui Ávila you need to select your profile in order to create it.

[Carlos Garcia Navarro]

Yeah, you can select your own profile instead of a project:

I still suggest to copy the link and create the shortcut in the Service Desk project. Boa sorte!

[Gui Ávila]

Thanks a lot @Carlos Garcia Navarro @George Mihailoff 

[Gui Ávila]

Ops, wrong comment.