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Billing issue

Mystifly DevOps March 17, 2024

Hi Team,

account reactivation request. Case ID:- CA-2877983

Rehards

Arulraj S

1 answer

1 accepted

2 votes
Answer accepted
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2024

Hi @Mystifly DevOps 

You need to contact support for these requests - https://support.atlassian.com/contact/#/

I assume you already have based on the case ID?

Ste

Mystifly DevOps March 18, 2024

@Stephen Wright _Elabor8_ 

 

Yes Already I have raised case, but it's not been solved.

want to get addressed immediately.

Regards

Arulraj S

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Hi @Mystifly DevOps 

How long ago did you raise the request?

Ste

Mystifly DevOps March 18, 2024

hi @Stephen Wright _Elabor8_  

 

it's been 2 hours no update

 

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Hi @Mystifly DevOps 

You'll need to wait, 2 hours isn't that long.

Support timings are listed here, for reference - https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

Ste

 

Mystifly DevOps March 18, 2024

thanks @Stephen Wright _Elabor8_ issue has been solved

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