You need to contact support for these requests - https://support.atlassian.com/contact/#/
I assume you already have based on the case ID?
Ste
Yes Already I have raised case, but it's not been solved.
want to get addressed immediately.
Regards
Arulraj S
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You'll need to wait, 2 hours isn't that long.
Support timings are listed here, for reference - https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html
Ste
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