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Best practices to migrate from Service Desk to JSM?

Patrick Haley
Patrick Haley Mar 12, 2021

We have a small project on Service Desk, but a lot of history in old tickets. I'd like to migrate to Jira Service Management. I've seen a few of the resources about getting started with ITSM projects, but what is a best practice for steps to migrate from a SD project to a JSM project? Any steps we should take to make sure transferred data remains clean? Any special considerations before rolling it out to users?

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Kate Clavet
Kate Clavet Atlassian Team Mar 16, 2021

Hi @Patrick Haley thanks for your question! I saw you asked on this thread as well.
I'll leave it up to the rest of the Community to add their thoughts and experiences but I can shed light on the practice of migration. Migration is not available as of yet and is coming soon. 

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Jira Service Desk
Jira Service Management
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Kate Clavet
Kate Clavet
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