Best practices for grouping and bulk editing similar requests

Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 16, 2024

I am looking for ways to group similar Requests so I can achieve the following:

- Make one Request the "main" request and work on that

- Update the "main" Request and (choose to) automatically update all related Requests

- Overview of all related requests

 

Are there any solutions that aren't purely based on linking issues and building automation rules to keep them updates?

I know of the function to select multiple Requests in a Queue and bulk edit (including comments) those. However, when working with a large number of requests I would manually mark all relating issues first. The "bulk edit" feature would be nice to have in the Issue link section of an Issue.

1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 17, 2024

Hi @Rebekka Heilmann _viadee_ , this has always been a missing component in JSM IMO. I know that another product I used had a better implementation for this by providing a "merge" feature. In fact there is an open issue (JSDCLOUD-4685 ) for this very thing. However, it is very old and as you will see in the last response from Atlassian, it isn't currently planned. Their response is to use linking.

So in summary, if you wish to stay within the native app, linking is the solution. There is also the "Similar requests" feature but I don't find this to be a solution for your requirements. 

if third-party apps are an option check this list of possibilities - Issue merge apps

Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 17, 2024

Thanks @Jack Brickey 

I wasn't really expecting a different answer but sometimes the Community is surprisingly creative ;) 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events