Best practices for JSM dependent services

[YY Brother]

Hi,

Has anyone practiced this automation in your work? Is it useful?

Services

If a change to one service potentially impacts your other services, you can create a service relationship. You can then use this service relationship and automation rules to flag changes that could impact a critical service, before those changes go live.

Thanks,

YY Brother

[Cristian0791]

Hi YY,

In some cases you may have a form for a System change of one Application. Let call this Application A. 

A change to Application A (that is a core Application may trigger changes to other application as B,C,D)

The use case is the following:

1.A Customer will raise a change in App A.

2.An Agent will evaluate the change and if the change will "Impact Other System/s" (dropdown field Yes and No)

3.Automation will be created( When the Dropdown field "Other System/s" is change to yes, An email will be send to each Other Systems stakeholders to check if this change is or is not affecting their system.