Automation vs Customer Notificatios

[Kelly Phillips]

I am trying to get the issue URL to be displayed in a Automation 'Send email' in the content field.

When doing the same thing in the Customer Notification settings, I use the syntax, "[Displaytext|httpaddress].

But when doing the same in the Automation, this doesn't work.  I've tried this: [View request|{{issue.url}}], but it is displayed as plain text when the reporter receives the email.

[Joseph Chung Yin · Accepted solution]

@Kelly Phillips -

The Wiki render syntax will not work.  You will have to use the HTML syntax in your Send Email action's email content 

<a href="{{issue.Url}}">{{issue.summary}}</a>

or 

<a href="{{issue.toUrl}}">{{issue.key}}</a>

I would use the issue.key instead of issue.summary for the clickable portion, and use issue.summary in your email content in my opinion.

Here are the reference extraction from Atlassian on issue smart values for URL 

{{issue.url}}

The URL to access the issue. Also provides the customer portal URL for Jira Service Management requests.

Available properties:

• {{issue.url}} - Returns the URL of the issue.

• {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

Hope this helps.

Best, Joseph

[Kelly Phillips]

Thanks Joseph!

[John Funk]

Hi Kelly, 

I typically use this format: 

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

where summary is the Exact field name of your field. This will show the value of the field but will be clickable for the user. If you want to use the title of the issue, just leave it with the summary field. 

[Christopher Yen]

Hi @Kelly Phillips 

I think you will have to use some HTML in the email action

This formatting should work,

<a href="{{url}}">View Request</a>

i would test this out for you but I'm on mobile for the weekend right now but let us know if it works or not and if not I'll test in my sandbox when im back at my computer 

[Christopher Yen]

might be {{issue.url}}