Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,262
Community Members
 
Community Events
165
Community Groups

Automation using email To Email Header

Hello, I haven't been able to find a way to access the original To: field in the email for use in automation.

In my use case, I have 1 mailbox (support@) that has multiple aliases (dns@, domain@, facilities, etc).

Although they all arrive in the support@ mailbox and are ingested correctly, I need to be able to match the "To: dns@" field so I can perform some automation on them.

I found this post Is there any way to search for a certain email address domain? which mentioned creating a custom scripted field with the value return issue.reporter.emailAddress.split("@")[1]; but I haven't found that property list and I'm not sure the To field/header is accessible using those properties.

Has anyone else done this, can you share how you did it?

Thanks,

Doug

2 answers

Hello @Doug Eubanks 

 

Were you able to achieve this?

 

Thanks in advance

Each Trello board, and each card have an individual email address.  For the board, click the 
... SHOW MENU --> ... MORE --> (then you will see listed) EMAIL-TO-BOARD SETTINGS.

This is where you find your forward email to the board.

Similarly, each card has same function, found at:
SHARE (in list on right when card is open) bottom of that list says "email for this card".

Just cut and paste those out, or ideally make a contact in your email, certainly for the board one.

This question is about JSD, not Trello.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

346 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you