Automation to change the status 10 min after the issue is created

[Eleni Wagner-Oikonomi]

Hello,

I would like to make an automation to change the status of an issue 10 min after it is created. Any idea how to do it?

[Dan Breyen]

Hi @Eleni Wagner-Oikonomi , I could see this working two different ways. 

- You could make some sort of SLA for 10 minutes, There is a trigger for when an SLA is breached (the 10 minute threshold) and then change your status.

or

- you could setup the automation to run at a scheduled interval.  Every 10 minutes seems to be a little much and might cause too much overhead, you'd have to work with with it.  But you could set it to sweep every so often, and look if the status hasn't changed so many minutes after it was created and then change the status.  

there are a bunch of automations in a Library, you could probably use for a reference.  Support was VERY helpful with me to get an automation setup.

[Frankie C_]

This piqued my interest -- thanks for sharing!

[Eleni Wagner-Oikonomi]

Hi Dan,

thanks for sharing your info!

[Kateryna_v_SaaSJet_]

Hi @Eleni Wagner-Oikonomi 
Welcome to the community!

Here's an option to do it with SLA configurations using the SLA Time and Report for Jira add-on. Set the Start and Stop conditions and run the trigger for 10 minutes.

This will be the same for native JSM functions but in separate SLA and Automation windows.

If you want to compare these options, use the 30-day add-on trial and decide which one you like better.