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Automation to add the reporter from manager field


I have been trying to add the reporter based on the manager field after the creation of a ticket. 

Testing this running a manual triggered automation. 

in the reporter field I used:

{{Manager.customfieldID}} But this didn't work and I tried to use {{issue.Manager.customerfieldID}} 

What am I missing here. Do I need to add a string?

As of now it runs the automation but adds(Anonymous) to the reporter.

2 answers

2 accepted

3 votes
Answer accepted

Hi Aaron.

If you can use this url (along with a chrome plug in called JSONVue, or any other JSON viewer) you can see what smart value you should use. (replace your instance name and issue key). I use this all the time when I am creating/using smart values.

https://{your instance name}/rest/api/2/issue/{issue key}?expand=names

In the screen shot below, I am looking for the status text of the issue that I am on (DVS-21). When using JsonVue plugin, I can roll over the value and it displays the full path to the smart value in the bottom left hand corner ( So my smart value would be {{}}. If you can't get JsonVu, use another Json viewer and collapse and expand the tree and walk down the dotted path (fields -> status -> name).


Maybe I should asked how do I display the value of the user from Manager field to Reporter? 

So if I am the Manager I need that to be added to the Reporter? But it has to be for each issue the manager then becomes reporter with automation.

Also I can't use a chrome add-on without security review so that is out of the question at this time. 

0 votes
Answer accepted

I figured it out you have to use:

{{issue.customfield_ID}} in the reporter field. I also backed this up with advance compared condition. 

Glad to hear that!

Like Aaron Geister likes this

Thanks for the assistance. 

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