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I have been trying to add the reporter based on the manager field after the creation of a ticket.
Testing this running a manual triggered automation.
in the reporter field I used:
{{Manager.customfieldID}} But this didn't work and I tried to use {{issue.Manager.customerfieldID}}
What am I missing here. Do I need to add a string?
As of now it runs the automation but adds(Anonymous) to the reporter.
Hi Aaron.
If you can use this url (along with a chrome plug in called JSONVue, or any other JSON viewer) you can see what smart value you should use. (replace your instance name and issue key). I use this all the time when I am creating/using smart values.
https://{your instance name}/rest/api/2/issue/{issue key}?expand=names
In the screen shot below, I am looking for the status text of the issue that I am on (DVS-21). When using JsonVue plugin, I can roll over the value and it displays the full path to the smart value in the bottom left hand corner (fields.status.name). So my smart value would be {{issue.fields.status.name}}. If you can't get JsonVu, use another Json viewer and collapse and expand the tree and walk down the dotted path (fields -> status -> name).
Maybe I should asked how do I display the value of the user from Manager field to Reporter?
So if I am the Manager I need that to be added to the Reporter? But it has to be for each issue the manager then becomes reporter with automation.
Also I can't use a chrome add-on without security review so that is out of the question at this time.
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I figured it out you have to use:
{{issue.customfield_ID}} in the reporter field. I also backed this up with advance compared condition.
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