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Automation task to add watchers isn't working
Hello,
I've created a simple rule that is supposed to check the value in the field "Reporter's Location" and assign managers as watchers. I'm using the Azure AD Attributes app to pull this data from AD, and it's correctly filling in the data in the ticket view. The attached image shows the rule structure, and I have a branch in the rule for each location.
The audit for the rule says the field doesn't match what's there though. I've tried using "contains" and "equals" with no success. Any ideas?
Thanks,
- Stephen
2 answers
1 accepted
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